These Terms of Use (“Terms”) govern your access to and use of the PinkFlag website, platform, and related services (collectively, the “Service”), operated by PinkFlag (“we,” “us,” or “our”).
By accessing, registering for, or using the Service, including by purchasing a subscription, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.
These Terms form a legally binding agreement between you and Pink Flag.
2. Eligibility
The Service is intended for individuals 18 years of age or older.
By using the Service, you confirm that:
You are at least 18 years old, and
You have the legal capacity to enter into this agreement.
If you are under 18, you are not permitted to use the Service.
3. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Service, legal requirements, or how we operate.
When we make changes, we will update the “Last Updated” date at the top of the Terms. Continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service and cancel your subscription.
4. Changes to the Service
We may modify, update, suspend, or discontinue any part of the Service at any time, including content, features, pricing, or availability.
We do not guarantee that any specific content, module, feature, or functionality will always be available. Changes to the Service do not entitle you to refunds except where required by applicable law.
5. Account Registration
To access certain features, you may be required to create an account.
You agree to:
Provide accurate, complete, and current information during registration
Keep your account information up to date
Maintain the confidentiality of your login credentials
You are responsible for all activity that occurs under your account. Sharing accounts or login details with others is not permitted.
If you believe your account has been accessed without authorization, contact us immediately at contact@pink-flag.com.
6. Account Suspension or Termination
We reserve the right to suspend or terminate your account, with or without notice, if we reasonably believe that you:
Violated these Terms
Misused the Service
Engaged in fraudulent, abusive, or unlawful behavior
Initiated improper chargebacks or payment disputes
Used the Service in a way that harms others or the integrity of the platform
Termination may result in loss of access to your account and content. We are not responsible for restoring access or data after termination.
7. Acceptable Use
You agree to use the Service only for lawful, personal, and non-commercial purposes.
You must not:
Copy, record, reproduce, distribute, or resell any part of the Service
Share access to your account with others
Use the Service to harass, threaten, stalk, or harm others
Upload or share content that is defamatory, invasive of privacy, illegal, or abusive
Attempt to bypass security measures or access restricted areas of the platform
You agree not to use the Service or its content to engage in unlawful, invasive, or harmful behavior, including but not limited to stalking, harassment, unauthorized surveillance, accessing private accounts or communications without consent, or confronting individuals in a manner that may place yourself or others at risk.
We reserve the right to investigate and take action against violations of this section.
8. Communications
By creating an account or purchasing a subscription, you agree that we may contact you electronically regarding your account, updates to the Service, and important notices. Marketing communications are subject to your opt-out preferences.
9. Contact Information
If you have questions about these Terms or the Service, you can contact us at:
contact@pink-flag.com
10. Entire Agreement
These Terms constitute the entire agreement between you and PinkFlag regarding your use of the Service and supersede any prior agreements or understandings.
SUBSCRIPTION, BILLING & AUTO-RENEWAL
1. Subscription Plans
PinkFlag offers subscription-based access to its content and features. Available plans may include monthly and annual subscriptions, as well as limited free-access tiers.
Free access accounts provide restricted access to selected content only and do not convert into paid subscriptions unless you actively upgrade. Free access does not expire but remains limited unless a paid subscription is purchased.
Paid subscriptions provide access to additional content and features as described at the time of purchase.
2. Pricing, Currency, and Taxes
All prices are displayed and charged in U.S. Dollars (USD) unless otherwise stated.
Payments are processed securely via Stripe, a third-party payment processor. By making a purchase, you authorize Stripe to charge your selected payment method in accordance with your chosen subscription plan.
Applicable taxes (including GST or VAT, where required by law) may be added at checkout or included in the displayed price depending on your location and applicable regulations. You are responsible for any taxes imposed by your jurisdiction.
3. Auto-Renewal
All paid subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
Monthly subscriptions renew on the same calendar day each month corresponding to the original purchase date.
Annual subscriptions renew on the anniversary of the original purchase date.
By purchasing a subscription, you acknowledge and agree to this automatic renewal and recurring billing.
4. Cancellation
You may cancel your subscription at any time through your account settings or by contacting us at contact@pink-flag.com.
Cancellations must be completed before the next billing date to avoid being charged for the following billing period.
If you cancel:
You will retain access to your paid subscription features until the end of the current billing period.
Your subscription will not renew after that period ends.
Deleting your account or stopping use of the Service does not automatically cancel your subscription.
5. Refund Policy
PinkFlag offers a 14-day refund window for both monthly and annual subscriptions, beginning from the date of initial purchase.
To request a refund within this period, you must contact us at contact@pink-flag.com. Refund requests submitted after the 14-day period will not be approved except where required by applicable law.
Refunds are discretionary and assessed on a case-by-case basis. We strongly encourage users to contact us directly with any billing concerns rather than initiating a chargeback.
6. Failed Payments
If a payment attempt fails, Stripe may automatically retry the charge.
If payment is not successfully processed, we reserve the right to suspend access to paid features until payment is resolved. Suspension may occur as early as one (1) day after a failed payment.
7. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to immediately suspend or terminate your access to the Service.
Chargebacks are treated as an indication that you no longer wish to use the Service. Access may be permanently revoked, and we may dispute chargebacks where appropriate.
8. Changes to Pricing or Plans
We may introduce new subscription plans, pricing structures, features, or promotional offers in the future.
Any changes to pricing for existing subscriptions will be communicated in advance where required by law. Continued use of the Service after pricing changes take effect constitutes acceptance of the updated pricing.
DISCLAIMERS & SAFETY
1. Educational Use Only
PinkFlag provides educational content related to relationships, communication, personal awareness, and behavioral patterns. All content is provided for informational and educational purposes only.
The Service is not a substitute for professional advice, including psychological, psychiatric, medical, legal, or financial advice.
2. Not Therapy, Counseling, or Legal Advice
PinkFlag does not provide therapy, counseling, mental health treatment, diagnosis, legal advice, or crisis intervention.
No content, tools, materials, or communications provided through the Service create a therapist–client, counselor–client, attorney–client, or any other professional relationship between you and Pink Flag.
Even where content references psychological concepts, research, or expert opinions, this information is general in nature and should not be relied upon as personalized professional advice.
3. No Crisis or Emergency Support
PinkFlag does not provide emergency, crisis, or safety support.
If you are experiencing emotional distress, feel unsafe, are in an abusive situation, or are considering harming yourself or others, you should seek immediate help from local emergency services or a qualified professional in your area.
You are responsible for seeking appropriate professional or emergency assistance when needed.
4. Personal Responsibility
Your use of the Service is voluntary and at your own discretion.
You acknowledge that:
Relationship decisions carry emotional and personal risk
You acknowledge that any decisions made based on information provided through the service are your sole responsibility, and if you require professional advice, you should consult a qualified specialist
PinkFlag does not make decisions on your behalf
You agree to use your own judgment and to seek professional guidance where appropriate.
5. No Guarantees or Specific Outcomes
PinkFlag does not guarantee any specific results, outcomes, or improvements in relationships, emotional well-being, or personal circumstances.
Results vary based on individual effort, personal situations, and external factors beyond our control. Testimonials, examples, or success stories reflect individual experiences and do not guarantee similar results.
6. Misuse of Content
You agree not to use the Service or its content to:
Harass, stalk, threaten, or intimidate others
Invade another person’s privacy
Conduct illegal surveillance or access private accounts
Engage in unlawful or unethical behavior
PinkFlag is not responsible for how users apply the information provided. Misuse of the Service may result in suspension or termination of your account.
7. Accuracy of Information
While we strive to provide accurate and useful information, we do not warrant that all content is complete, current, or error-free.
Information may evolve over time, and it is your responsibility to evaluate whether the content is appropriate for your situation.
LIMITATION OF LIABILITY
1. Use of the Service at Your Own Risk
To the fullest extent permitted by applicable law, your use of the Service is at your own risk.
The Service and all content are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind regarding the reliability, availability, accuracy, or suitability of the Service or its content.
2. No Liability for Indirect or Consequential Loss
To the maximum extent permitted by law, PinkFlag shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:
Emotional distress
Loss of relationships
Loss of opportunity
Loss of data
Loss of income or business
Reputational harm
arising out of or related to your use of, or inability to use, the Service, even if we have been advised of the possibility of such damages.
3. Limitation of Total Liability
To the fullest extent permitted by law, PinkFlag’s total aggregate liability for any claims arising out of or relating to the Service shall not exceed the total amount paid by you to PinkFlag in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred U.S. dollars (USD $100), whichever is greater.
4. Third-Party Services
We are not responsible for any loss, damage, or harm arising from third-party services, platforms, or tools used in connection with the Service, including payment processors, hosting providers, analytics services, or communication tools.
Your use of third-party services is subject to their own terms and policies.
5. Availability and Technical Issues
We do not guarantee that the Service will be uninterrupted, secure, or error-free.
PinkFlag is not liable for any loss or damage resulting from:
Service downtime or interruptions
Technical failures or system errors
Delays or inability to access content
Data loss beyond our reasonable control
6. Consumer Rights
Nothing in these Terms excludes, restricts, or limits any consumer rights that cannot be excluded or limited under applicable law.
Where liability cannot be excluded, it is limited to the maximum extent permitted by law.
COPYRIGHT INFRINGEMENT & TAKEDOWN REQUESTS
We respect intellectual property rights and expect users to do the same.
If you believe that any content available through the Service infringes your copyright, please contact us at contact@pink-flag.com with the following information:
Identification of the copyrighted work claimed to have been infringed
Identification of the material you believe is infringing
Your contact information
A statement that you have a good-faith belief that the use is not authorized
A statement that the information provided is accurate and made under penalty of perjury
Upon receipt of a valid notice, we will take appropriate action in accordance with applicable law.
COMMUNITY GUIDELINES & USER CONDUCT
Pink Flag may offer community features such as comments, discussion forums, or other interactive spaces (“Community Features”). These spaces are intended to support respectful discussion and shared learning.
By using Community Features, you agree to the following guidelines:
1. Respectful Conduct
You must treat other users with respect. Harassment, bullying, threats, hate speech, discrimination, intimidation, or abusive behavior will not be tolerated.
2. No Harmful or Invasive Behavior
You may not:
Encourage or promote stalking, surveillance, or invasion of privacy
Share personal or identifying information about others without consent
Post content that encourages illegal, unsafe, or unethical actions
3. No Professional Advice or Diagnosis
Community Features are not a substitute for professional advice. Users may share experiences or opinions, but must not present themselves as providing therapy, legal advice, or professional guidance.
4. Content Moderation
We reserve the right to review, remove, restrict, or moderate any user-submitted content at our sole discretion.
We may suspend or terminate accounts that violate these Community Guidelines or disrupt the safety or integrity of the community, with or without notice.
5. No Expectation of Privacy
Community Features are not private. Do not share information you would not want others to see.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Pink Flag, including its owners, operators, affiliates, officers, employees, contractors, and agents, from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
Your use of or access to the Service
Your violation of these Terms or applicable laws
Your misuse of the Service or its content
Any content you submit, upload, or share through the Service
Any infringement of third-party rights caused by your actions
This indemnification obligation survives the termination of your account and your use of the Service.
Pink Flag reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with our defense.
GOVERNING LAW & DISPUTE RESOLUTION
1. Governing Law
These Terms and your use of the Service are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.
2. Dispute Resolution
If a dispute arises between you and Pink Flag relating to these Terms or the Service, we encourage you to contact us first at contact@pink-flag.com so we can attempt to resolve the issue informally and in good faith.
Most concerns can be resolved quickly through communication without the need for formal proceedings.
3. Jurisdiction
Subject to any mandatory consumer protection laws that apply in your country of residence, you agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts of Australia, and you submit to the personal jurisdiction of those courts.
4. Consumer Rights
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws in your jurisdiction, including rights that cannot be waived or excluded by contract.
If you are a resident of the United Kingdom, the European Union, or another jurisdiction with mandatory consumer protections, you may have the right to bring claims in your local courts as required by law.
INTELLECTUAL PROPERTY & LICENSE TO USE
1. Ownership of Content
All content and materials available through the Service, including but not limited to text, videos, audio, graphics, illustrations, downloads, worksheets, trademarks, logos, designs, and branding (collectively, the “Content”), are owned by or licensed to Pink Flag and are protected by intellectual property laws.
Nothing in these Terms transfers any ownership rights to you.
2. License to Use
Subject to your compliance with these Terms, Pink Flag grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Content for your personal, non-commercial use only.
This license does not permit you to:
Copy, record, reproduce, distribute, publish, sell, sublicense, or share the Content
Use the Content for commercial purposes
Make the Content available to others through file sharing, screen recording, or public display
Modify, adapt, or create derivative works from the Content
3. Account Sharing and Access Restrictions
Your subscription is for individual use only.
You may not share your account, login credentials, or access to the Service with any other person. Unauthorized sharing or use may result in immediate suspension or termination of your account without refund.
4. User-Generated Content
If the Service allows you to submit, upload, or share content (such as comments, posts, or other materials), you retain ownership of your content.
By submitting content, you grant Pink Flag a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute that content solely for the purpose of operating, moderating, and improving the Service.
You represent that you have all necessary rights to submit such content and that it does not infringe on the rights of any third party.
5. Infringement and Enforcement
We reserve the right to investigate and take appropriate action against unauthorized use of the Content, including suspension or termination of accounts and legal action where necessary.
If you believe that any Content infringes your intellectual property rights, please contact us at contact@pink-flag.com with sufficient details to allow us to investigate.
PRIVACY POLICY
Your privacy is important to us.
OurPrivacy Policy explains how we collect, use, store, and protect your personal information when you use the Service. The Privacy Policy forms part of these Terms and should be read together with them.
By using the Service, you acknowledge that you have read and understood our Privacy Policy and agree to the collection and use of your information as described in it.
If you have any questions about our privacy practices, you can contact us at contact@pink-flag.com.
MISCELLANEOUS
1. Entire Agreement
These Terms constitute the entire agreement between you and Pink Flag regarding your use of the Service and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral.
2. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
3. No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
4. Assignment
Pink Flag may assign or transfer its rights and obligations under these Terms at any time, including in connection with a merger, sale of assets, or corporate restructuring.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
5. Electronic Communications
By using the Service, you consent to receive communications from us electronically, including emails, platform notifications, and notices. You agree that electronic communications satisfy any legal requirement that such communications be in writing.
6. Force Majeure
Pink Flag shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, system outages, internet failures, government actions, or other unforeseen events.
7. Headings
Headings used in these Terms are for convenience only and do not affect the interpretation of any provision.
